MDM Case Study: Loma Linda University Health

The Challenge 

Loma Linda University Health was managing provider data across multiple disconnected systems, including: Epic, two separate MDStaff credentialing environments, and a homegrown credentialing application supporting a subset of providers.

Over time, provider data had become fragmented across facilities, departments, and systems, making it difficult to connect records or establish a reliable single source of truth. What should have been straightforward workflows like reporting, credentialing visibility, provider analytics, often required significant manual effort and reconciliation behind the scenes.

The organization faced growing challenges around:

• Inconsistent provider and credentialing data 
• Gaps in specialty and license information 
• Difficulty supporting regulatory reporting requirements 
• Limited visibility across provider systems 
• Reduced confidence in downstream analytics and reporting 

At the same time, the organization was beginning a broader modernization journey that included a future migration to Azure and a planned transition from MDStaff to Symplr.

They needed more than a technology implementation. They needed a trusted provider data foundation that could support today’s operational demands while creating a path for future transformation.

That’s where Azulity came in.

The Approach 

Azulity partnered with Loma Linda to implement a provider-focused master data management (MDM) solution using Profisee.

Because the organization was not yet ready to fully transition to the cloud, Azulity implemented the solution on-premise while intentionally designing it to support future modernization efforts and cloud readiness.

The focus of the engagement was clear: bring together fragmented provider data, establish trusted golden records, and create governance processes that could scale alongside the organization’s evolving data strategy.

Provider Data Integration and Mastering

Azulity integrated provider data across Epic, MDStaff, and homegrown credentialing systems to create a centralized, mastered provider roster for operational and analytical use.

The solution included:

• Standardized ingestion and merge pipelines 
• Automated matching and survivorship logic 
• Mastered provider records with standardized specialty and license attributes 
• Conducted nightly refreshes and real-time stewardship updates 

Rather than simply consolidating data, the goal was to create provider records the organization could trust: records that could confidently support reporting, analytics, and downstream operational workflows.

Governance and Stewardship Enablement

Technology alone wasn’t enough. Long-term success depended on creating sustainable governance and stewardship processes that internal teams could easily adopt and manage.

Azulity implemented:

• A provider data stewardship framework 
• Web-based stewardship forms for managing mastered and proposed records 
• Governance workflows and operational processes 
• User training and detailed process documentation 

This gave teams greater visibility into provider data quality while enabling faster identification and resolution of data issues moving forward.

The Azulity Difference 

Provider credentialing data is highly specialized — and getting it right requires more than technical MDM knowledge alone.

Loma Linda needed a partner who understood both the complexity of healthcare provider data and the operational realities behind it. That combination is where Azulity thrives.

Azulity brought:

• Deep expertise in provider and credentialing data 
• Hands-on healthcare MDM implementation experience 
• A lean, focused delivery model that accelerated implementation 
• A practical, adoption-focused approach to governance and stewardship 

The project also required navigating organizational and technical complexities, including fragmented ownership of provider data and limited access to certain attributes.

Azulity worked closely with stakeholders across teams to move the initiative forward collaboratively, helping align business and technical priorities while staying focused on delivering measurable value quickly.

The Impact

By creating a trusted provider data foundation, the organization significantly improved the consistency, visibility, and usability of provider information across systems.

Key outcomes included:

• A centralized, mastered provider roster 
• Improved provider data quality and standardization 
• Cleaner analytics and more reliable regulatory reporting 
• Better visibility into provider specialty and license information 
• Reduced operational and reporting risk 
• A scalable foundation for future interoperability and cloud initiatives 

Just as importantly, the organization now has a stronger framework for managing provider data moving forward — one designed to support continued modernization, stronger reporting confidence, and future growth.

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