As we head to NAMSS 2026, we’re looking forward to connecting with credentialing professionals from across the country and talking about what’s changing in the work.
Credentialing teams are managing more providers, more complexity, and greater expectations around speed, accuracy, and compliance. At the same time, technology is changing how work gets done.
At Azulity, we’re watching how these changes are shaping the credentialing workforce. And as we head to conference, there are three trends we’re particularly interested in discussing with fellow credentialing professionals.
1. Data Is Giving Credentialing Leaders a Better View of the Work
Credentialing can be a difficult function to quantify. There are providers to onboard, files to manage, requirements to track, deadlines to meet, and plenty of variables that can affect how long the work takes.
That’s why we’re interested in the growing role of data in credentialing. Better visibility into workload, turnaround times, productivity, backlogs, and other operational measures can help leaders see what’s really happening inside their teams.
Having better answers can lead to better decisions about processes, technology, staffing, and where to focus limited resources. At Azulity, we go beyond sharing weekly data trends, we map workflow, identify bottlenecks and raise them to management.
2. Technology Is Changing the Work
AI and automation are quickly becoming part of the healthcare conversation, and credentialing is no exception. But at Azulity, we don’t see technology as a replacement for credentialing professionals. We see it as an opportunity to change where their time and expertise are spent.
Credentialing involves plenty of work that is repetitive, administrative, and time-consuming. There are opportunities for technology to help gather and organize information, identify missing documentation, move data between systems, and support other parts of the process.
The more of that work technology can support, the more time credentialing professionals can spend on the work that requires experience, judgment, and oversight.
The opportunity isn’t people or technology. It’s figuring out how the two can work together in a way that improves efficiency while maintaining quality and appropriate oversight.
3. Flexibility as a Workforce Strategy
At Azulity, we see an opportunity to think about workforce capacity more creatively.
A strong credentialing operation may include a core internal team, technology that reduces administrative work, and specialized external support that can be added when the workload calls for it.
That flexibility can be particularly valuable when organizations need to move quickly, whether that means tackling a backlog, supporting rapid provider growth, or keeping day-to-day work moving while a team works through a transition.
At Azulity, we deliver skilled credentialing professionals who partner seamlessly with your internal staff, helping you resolve backlogs, manage provider expansion, or navigate operational changes.
It’s not about replacing the internal credentialing team. It’s about giving that team the resources and flexibility to handle what’s in front of them.
And flexibility doesn’t have to mean reinventing the model every time. Organizations can create repeatable approaches for bringing in additional expertise or capacity when needs change.
Looking Ahead
The credentialing teams of the future may be more informed by data, more supported by technology, and more flexible in how they build capacity. And that creates some interesting questions for all of us:
- How can we build teams that can adapt as workload changes?
- Where can technology genuinely make a difference?
- And what combination of internal expertise and outside resources can help credentialing teams keep pace?
Those are the conversations we’re excited to have at NAMSS 2026. Because the future of credentialing isn’t simply about having more people. It’s about giving credentialing professionals the people, tools, and resources they need to do their best work.
We’ll see you in New Orleans.
About Azulity
At Azulity, our experienced credentialing professionals deliver flexible, scalable support that helps organizations respond quickly to evolving business needs. From seasonal surges and high-volume projects to long-term staffing support, our experienced professionals can onboard quickly and drive results. Beyond staffing, we help organizations strengthen and future-proof their credentialing operations by transforming fragmented data into standardized, integrated systems and sustainable processes built for long-term success.